Welcome to Enfield Royal Clinic. Your trust in sharing personal and medical information is extremely important to us. This Patient Policy explains how we collect, use, disclose, and safeguard your personal and health information. By receiving care or visiting our website, you agree to the practices described below.

What Information We Collect 

Personal & Contact Information

We may gather unique forms of statistics to offer you safe, efficient, and personalized healthcare offerings. This includes non-public and contact information, such as your name, date of birth, address, telephone number, email address, policy information, and payment or fee details, which may be processed securely by our trusted payment partners.

Emergency contact and Medical records

To ensure continuity of care and the right communication in case of urgent desires, we can also collect Emergency contact and referring company facts. 

We collect clinical and health facts, such as your beyond clinical records, contemporary health situations, medications, lab or diagnostic, take a look at results, surgical reviews, allergies, and imaging, to offer accurate diagnosis and follow-up care.

Digital and Technical Data.

We may collect Digital and Technical Data, such as your IP address, browser or device type, operating system, and website usage patterns when you access telehealth services, book appointments, or interact with our online platforms. This data may also be collected through cookies and analytics tools to help us improve our website and services.

Purpose & Use of Information

We use the information you offer for numerous vital purposes aimed at providing secure, efficient, and personalized care. This consists of using your statistics to help medical services, which include diagnosis, treatment planning, follow-up care, billing, and insurance processing. 

We also use it to communicate with you efficiently, sending appointment reminders, responding to inquiries, providing provider updates, and, along with your consent, sharing newsletters or promotional offers about our healthcare offerings. 

Similarly, your records facilitate us to comply with relevant laws and regulations, which include HIPAA, public health reporting necessities, court orders, and other regional or countrywide medical privacy acts. 

Moreover, we utilise facts to beautify the quality of our services, which include personnel education, high-quality assurance packages, internal audits, and healthcare research. Any statistics used for research or analysis are handled within an aggregate or anonymised form to protect your privacy.

Data Sharing & Disclosure

We value your privacy and want to assure you that we do not promote, alternate, or rent your non-public facts for advertising and marketing or outside promotions. But, to offer safe, green, and legally compliant services, we may also share your facts under unique circumstances. 

This consists of sharing with accredited healthcare companies directly involved in your care to ensure coordinated treatment. 

We may also share data with billing and insurance corporations to method claims accurately and efficiently. At times, we may additionally depend on third-party service providers, such as IT structures, transcription offerings, website hosting, fee processing, and analytics gear, who operate under strict confidentiality agreements to shield your information. 

Moreover, we may additionally disclose information to public health or legal enforcement officials when required with the aid of HIPAA or other relevant laws, or in response to valid court orders. In compliance with regulatory necessities, facts will also be shared with state or federal health businesses in which applicable. 

Lastly, within the event of commercial enterprise transfers, including mergers, acquisitions, or practice sales, your statistics may be shared as part of the transition; however, usually in line with applicable privacy and safety standards.

Data Retention & Security

We retain your medical and personal records for as long as required by law and as necessary to support your treatment, billing, or insurance needs, typically between 6 to 8 years, depending on state regulations. 

Once the legally mandated retention period expires, your records are either securely destroyed or archived in compliance with healthcare privacy standards. 

To safeguard your data during this period, we implement strict security measures designed to protect against unauthorised access, alteration, loss, or disclosure. 

These measures comply with applicable healthcare privacy and data protection regulations, such as HIPAA and relevant state identity protection laws. 

While we take every reasonable step to ensure confidentiality, it is important to note that no electronic system or online transmission can be guaranteed 100% secure. 

For this reason, we also encourage patients to exercise caution when sharing sensitive information online.

Your Privacy Rights

You have the right to review, update, or request the deletion of your personal and medical information by applicable privacy laws. 

To do so, you may fill out the online Patient Record Request Form or submit your request in person or by mail to our office. 

Once your request is received, we will respond within 30 days to provide confirmation, clarification, or any required follow-up information. Depending on the nature of your request, we may need to verify your identity or obtain additional documentation to ensure the security of your records. 

Please note that while you may update or request deletion of certain information, legal or medical obligations may require us to retain some records for a specified period, particularly those related to treatment, billing, or regulatory compliance.

Cookies and Tracking Technologies

Our website is designed to provide a secure and user-friendly experience; however, it does not respond to browser “Do-Not-Track” signals. 

Like most websites, we use cookies and similar technologies to support essential site functionality, improve performance, analyse usage patterns, and deliver relevant service updates or marketing communications. 

These tools help us enhance your browsing experience while also ensuring the reliability of features such as appointment booking and telehealth access. 

You have control over how cookies are managed and may adjust your preferences at any time through our Cookie & Privacy Settings page, where you can enable, disable, or limit the use of tracking technologies according to your comfort.

Third-Party Links

Our website may include links to external or third-party websites for your convenience, such as payment processors, partner platforms, or informational resources. 

Please note that we are not responsible for the privacy practices, security measures, or content of these external sites. Once you leave our website and access a third-party platform, any information you provide is subject to that site’s privacy policy and terms of use. 

We strongly encourage you to review the privacy policies of all third-party websites before sharing any personal or medical information.

Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a marked “Revised” date to indicate the latest version. 

If changes are significant, we will notify you directly through email, website alerts, or on-site notices to ensure you remain informed. All updates will comply with applicable federal and state privacy regulations, and where required, patients will be provided with additional notices to maintain transparency.

Contact & Requests

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, such as accessing, amending, or requesting copies of your medical or billing records, you may contact us through any of the following:

• Email:info@enfieldroyalclinic.com
• Phone: +1-888-336-6644

By reaching out, we will assist you with your request under applicable privacy laws and respond within the required timelines. Please note that certain requests may require identity verification to protect the confidentiality of your records.

By using our website and services, you acknowledge and agree to the terms of this Privacy Policy.

How to Review, Update, or Delete Your Information

To review or update your personal or medical information, please:

1. Fill out the online Patient Record Request Form (Click Here).
2. Submit in person or mail to our office.
3. We will reply within 30 days with confirmation or clarification.