General Refund Policy

• Clients may request a refund on a completed purchase (product or non-rendered service/treatment) within 20 days of the original purchase date, provided the request is made with proof of purchase, in accordance with applicable New Jersey and federal consumer protection law.
• Refund requests made after 20 days from the date of purchase will not be eligible for a cash or credit-card refund.
• Refunds, where approved, will be issued to the original form of payment.

Prepaid Packages, Series, and Memberships

• Prepaid packages, treatment series, and memberships are non-refundable once purchased.
• Any unused sessions or the unused portion of a package may instead be applied as account credit toward other services or products offered by Enfield Royal Clinic.
• Package credit expire after 6 months from date of purchase unless otherwise stated at the time of purchase, and is non-transferable to another individual.

Completed Services

• Once a service or treatment has been performed, it is considered rendered and is not eligible for a refund based on personal preference or subjective dissatisfaction with cosmetic results, which can vary by individual.

Deposits, Appointments, and Cancellations

• A deposit or payment may be required to secure certain appointments. Deposits are applied toward the cost of your service.
• Cancellations made with less than 48 hours’ notice, or missed appointments (“no-shows”), may forfeit the deposit or be subject to a cancellation fee, as disclosed at the time of booking.

Products

• Retail products are eligible for exchange or credit within 20 days of purchase if unopened, unused, and in original packaging.
• Opened or used products are not eligible for refund or exchange for health and safety reasons.

Adverse Reactions or Medical Concerns

• If you experience an adverse reaction or medical concern following a treatment, please contact us immediately at 888-336-6644 or admin@enfieldroyalclinic.com. Refunds are not automatically issued in these circumstances, but we will work with you to address the concern, which may include a clinical follow-up appointment at no charge.

How to Request a Refund or Credit

To request a refund or package credit, please contact us in writing at:

• Email: admin@enfieldroyalclinic.com
• Phone: 908-836-7788

Please include your name, purchase date, and receipt or order number.

Policy Changes

Enfield Royal Clinic reserves the right to update this policy at any time. The version in effect at the time of your purchase will govern that transaction.